To help streamline casework requests and help constituents better access federal agencies and resources, the House should implement a secure document management system, and provide digital forms and templates for public access.
Offices must be able to handle constituent casework remotely and securely. When a crisis requires staff to work remotely for an extended period, staff must be able to securely and seamlessly access and process constituent casework. A House-wide secure document-sharing system would ease this process, as would the provision of digital forms and templates for district casework. Such a system will prevent personal information from being insecurely shared via email. All offices should also have a digital checkoff on privacy release forms allowing them to seamlessly transfer constituent cases to their successors.