The House should direct the establishment of a Congressional Digital Services Task Force to examine the need for and role of a specialized group of technologists, designers, and others to support the House’s internal and public facing operations.
Congressional operations depend upon technology, but Congress is often constrained by its own limited approach to purchasing technology and providing technological services. The executive branch responded to similar challenges by creating the U.S. Digital Service, which hires technologists to build tools that make government work better for the American people. A more sophisticated and coordinated approach to the provision of technology and technological services in the House would help members better serve their constituents. For example, a Congressional Digital Services Office could develop more modern and streamlined technologies for congressional offices to interface with constituents and manage their questions and requests. The Committee recommends the Task Force fall under the umbrella of the newly restructured OTA (Recommendation 1).