Provide institution-wide, standard onboarding training for new employees, including employee resource offices/contacts. Training includes “constituent service training” for entry level staffers who will deal with constituent concerns.
For new staffers, the institutional knowledge of how Capitol Hill operates can be difficult to find and understand. The Committee recommends providing institution-wide training for new employees to ensure all new staff understand their role, how Congress operates, as well as logistics like benefits. This training will empower staff to not only understand the legislative process, but their rights as congressional staff. In addition, standardized training provides staff with skill sets that are transferable across offices, which helps improves staff retention. A similar recommendation for a revamped onboarding process for new Members can be found in Chapter 4.