Create one point of contact for technology services for each Member office within HIR who would be responsible for all technology points of contact, including technology, telecom, web, district office technologies, and more.

To make HIR more accessible and customer-service oriented, the Committee recommends HIR establish one point of contact for each Member office. This recommendation is adopted from a well-known private business approach in which a customer service representative serves as a point of contact for individual customers.

The point of contact would be responsible for all technology questions, including telecom, web, and district office technologies. Given the vast scope of HIR, establishing a singular, consistent point of contact for individual offices will make it easier for Members and staff to request assistance, and establishes a relationship between HIR and individual offices.

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